The Kent School District remains committed to protecting the privacy and security of student, employee, and dependent information. This notice concerns a recent data security event that may have involved some of that information.

What Happened

Frontline, a software service used in the Kent School District, and by many other school districts in Washington State and across the nation, experienced a cybersecurity incident that may have resulted in the exposure of personal data of some current and former employees.

Frontline’s security team identified a vulnerability in a third-party software product that allowed unauthorized access to a portion of Frontline’s environment. Frontline has advised that it investigated the incident with an independent cybersecurity firm, remediated the vulnerability, engaged law enforcement, and strengthened its security controls.

This incident does not involve the district’s internal networks, email, or other digital systems. The incident occurred within Frontline’s environment, and the district was not the source of the incident.

For questions specifically related to this incident or your individual notification, please contact Frontline’s dedicated call center at (800) 759-7279, from 8 a.m. to 8 p.m. ET, Monday through Friday, excluding major holidays.

What Information May Have Been Involved

Frontline has informed us that personal information belonging to some current and former employees was involved. Depending on the individual, information may include:

• Social Security number

• Home address

• Date of birth

• Email address

The specific information involved varies by individual. At this time, Frontline has stated that it is not aware of any use of the information as a result of this incident.

What Frontline is Doing to Support Current or Former Employees

Frontline will provide the following services:

• Individual notifications: Frontline will send notices to individuals described above via email, U.S. mail and substitute notice through their website and a press release.

• Credit monitoring and identity protection: Frontline is offering all notified individuals two years of no-cost credit monitoring and identity theft protection services.

• If you believe you may be affected but do not receive a notice, you may contact Frontline’s dedicated call center at (800) 759-7279, from 8:00 a.m. to 8:00 p.m. ET, Monday through Friday, excluding major holidays.

Steps You Can Take

Potentially impacted individuals are encouraged to remain vigilant against incidents of identity theft and fraud, to review account statements, and to monitor their credit reports and explanation of benefits forms for suspicious activity. Relevant contact information for the three major credit reporting agencies, as well as advice on obtaining free credit reports and placing fraud alerts and security freezes on their credit files is below:

For additional information regarding identity theft, fraud alerts, security freezes and the steps to protect that information, contact the credit bureaus, the Federal Trade Commission, or the state Attorney General. The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC  20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261.  

Instances of known or suspected identity theft should also be reported to law enforcement and/or the state Attorney General.

We understand that receiving information about a cybersecurity incident can be concerning. We take information security and privacy seriously and expect our external vendors to maintain strong data protection standards.

Again, if you are a current or former employee and you have questions related to this incident or your individual notification, please contact Frontline’s dedicated call center at (800) 759-7279, from 8:00 a.m. to 8:00 p.m. ET, Monday through Friday, excluding major holidays.